Refund and cancellation policy

The short version. If your full audit isn't delivered within 24 hours, or we can't read your site, you get all your money back without having to ask. Once the sheet has been delivered it can't be refunded, because the work is done; if something in it is wrong, we correct it.

The full audit (US$20, ₹1,899 from India)

A full refund, without you asking, if:

• it hasn't been delivered within 24 hours of payment (we still send you the sheet);
• we can't read your site (it blocks automated requests, is down, or is behind a login) and you'd rather not let our crawler in;
• we decline the order. We don't audit sites that are illegal or adult;
• you paid twice by mistake: the second payment is refunded.

Cancelling before we start: reply to your Razorpay receipt or write to hello@elivateseo.com before we begin work on your site, and we refund you in full. Once work has started the order can't be cancelled, but every rule above still applies.

After delivery: no refund. If a row in the sheet is wrong, tell us which one and we check it; if it is wrong, we correct the sheet and say so. If the sheet is mostly wrong because of our mistake, for example the wrong site was audited, you get a full refund.

Consumers in the EU and UK

Your 14-day right to cancel a service ends once the service has been fully performed at your request. Paying for the full audit is that request: you ask us to start straight away. Until the sheet is delivered, the rules above apply, and a late or unreadable audit is refunded in full regardless.

Quoted work

• Cancel before we start work: a full refund.
• After we start: we charge for the items completed and refund the rest.
• If we miss the delivery date in the quote and you no longer want the work: a refund for everything not yet delivered.
• Where a written agreement for ongoing work says otherwise, the agreement applies.

The free audit and the strategy call

Both are free, so there is nothing to refund. A strategy call can be cancelled at any time.

How to ask for a refund

Email hello@elivateseo.com within 30 days of paying, with the Razorpay payment ID from your receipt. We reply within 2 business days. Approved refunds go back to the UPI account, card or PayPal account you paid with, through Razorpay, in the currency you paid in; banks usually take 5 to 7 business days to show them. If that currency is not your own, the amount you get back can differ slightly from what you paid, because your bank sets the exchange rate on both days.

If you think a charge is wrong, write to us before opening a dispute with your bank. It is faster for you.